Privacy Policy

1. Who We Are

Hotel Booking Nairobi ("HB Nairobi", "we", "us", "our") is a hotel management software service operated by SomICT, based in Nairobi, Kenya. We operate the platforms at hbnairobi.com, app.hbnairobi.com, and booking.hbnairobi.com.

If you have any questions about this policy, contact us at: info@somict.com

2. Information We Collect

Hotel Administrators (app.hbnairobi.com)

• Name, email address, and password (hashed)
• Hotel name, address, and business details
• Billing and subscription information
• Hotel guest records entered into the system (names, ID numbers, stay dates)
• Financial records, reports, and service logs

Booking Portal Visitors (booking.hbnairobi.com)

• Name, email, and phone number provided during a booking
• Check-in/check-out dates and room preferences
• Selected services (airport transfers, meals, etc.)
• IP address and browser information (collected automatically)

3. How We Use Your Information

• To provide and operate the hotel management and booking platform
• To send booking confirmations and service notifications via email
• To process subscription payments and issue invoices
• To respond to support messages and enquiries
• To improve our platform based on usage patterns
• To comply with applicable laws and regulations

We do not sell your personal data to third parties. We do not use your data for advertising purposes.

4. Data Storage and Security

Your data is stored on secured cloud servers. We use industry-standard encryption (TLS/HTTPS) for all data in transit. Passwords are hashed using bcrypt and are never stored in plain text.

Access to production data is restricted to authorised personnel only. We conduct regular security reviews and apply security patches promptly.

5. Data Retention

Hotel admin accounts and their associated data are retained for the duration of the active subscription plus 90 days after cancellation, unless a deletion request is made.

Guest booking records entered by hotel staff are the responsibility of the hotel operator. HB Nairobi acts as a data processor in relation to those records.

6. Cookies

We use essential cookies to maintain your login session and platform functionality. Please see our Cookie Policy for details.

7. Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to or restrict certain processing

To exercise any of these rights, contact us at info@somict.com.

8. Third-Party Services

We may use the following third-party services:

• Email delivery — for sending booking confirmations and notifications
• Payment processing — for subscription billing (we do not store card details)

These services operate under their own privacy policies. We only share the minimum information required for them to perform their function.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated to hotel administrators via email or in-app notification. Continued use of the platform after changes constitutes acceptance of the updated policy.